Australia's Premier 'Chemical Free' Photo and Print Shop
Northside Shopping Centre, Park Beach Road, Coffs Harbour, NSW
Northside Shopping Centre, Park Beach Road, Coffs Harbour, NSW
EMAIL and INTERNET POLICY
Local customers should endeavour to personally submit digital files on a CD or Memcard, where possible.
Other clients can use our upload facilities to send digital files to the lab for processing. Use of the upload page on this site provides the client with all the means to send the files, and email details of the job, including client details (name, contact method, payment method, job description etc.) After files are uploaded to our server, we process the order.
Customers uploading large files that are not used for output will be charged a transfer fee according to the total file sizes.
To combat the problem of Viruses and Trojan files, Ozprintshop has a dedicated network of computers connected to Broadband. Each computer has a firewall which filters all incoming traffic. Once a bureau client's files are downloaded, the uploaded files are deleted from the server. All care is taken, but we are not liable for lost or corrupt files, oe exposure of clients files to other customers while on the server.
While every effort is made to ensure swift and accurate processing of digital orders, we cannot guarantee the integrity of the Internet. Downtime of the ISP Server is inevitable, so please make sure that you allow enough lead time to process the orders, even if problems occur.
Orders placed that are inaccurate will be delayed.
Orders placed that are incomplete may not be processed at all.
Colour management of digital files is the responsibility of the client, unless the client requests the lab to correct out of balance files. This request must be made for each and every order.
We do NOT do standing orders for digital files.
PAYMENT POLICY
Unless prior arrangement is made, all goods are delivered C.O.D. or prepaid with cash or Credit card.
Freight costs are the responsibility of the client.
Account customers are required to keep their account maintained by adhering to the Terms & Conditions for Account Holders.
As of 1st August 2002, any account paid by Credit Card will incur a 2.5% surcharge to cover the rising costs of electronic banking, unless paid within 7 days of invoice.
We do not allow Account customers to exceed their Credit Limit without good reason.
Only Account customers are allowed to operate the account, unless written permission is given.
Customers who do not possess an ABN will not be given an account under any circumstance.
RUSH / URGENT POLICY
While all work is processed as soon as possible, we generally batch process jobs like laminating, digital output, enlargements etc.
If a job is required to be rush processed outside the scope of normal day to day activities, then a surcharge of 50% (Miniumum charge $10) will be added to the job cost.
Rush jobs are not always possible. Please inform the lab before delivering a rush job to ensure maximum chance of acceptance.
The standard timeline for order processing is as follows:
Amateur Reorders to 30x45cm - 24 hours
Professional Reorders to 30x45cm - 2days
Digital Enlargements - 1 to 4 days
Copy work - 1 to 4 days
Digital Restoration - by arrangement only
Laminating - 1 to 2 days
COPYRIGHT POLICY
We will not, under any circumstance, reproduce either optically or electronically, any information that may be subject to copyright, without written permission from the copyright owner.
NOTE: We have found that photographers claim to own copyright despite changes to the copyright laws in 1999. Since then, Copyright for weddings and personal portraits is owned by the client unless the client signs over the copyright before the photographs are taken. Always check current laws before any discussion about Copyright Ownership.
Copyright laws now provide penalties of (approximately) $15,000 to the offending lab, and $25,000 to the client who uses illegal copies for distribution, sale or show. These penalties are for the protection of the copyright owner. If you do not know who owns the copyright of the images in your possession, it is your responsibility to find out, not the photo labs.
The marking of 'COPYRIGHT' ownership on photos and images does not mean that copyright is owned by that person or company. On the contrary. Discussions with photographers and companies highlights the misconceptions of copyright ownership. To be up to date on copyright laws, go to the appropriate government web page and download the particular information, as, like most laws, the copyright laws are modified periodically.
LIMITED LIABILITY
1) The customer warrants that the customer has authority to require Ozprintshop to undertake the processing required.
2a) Due care will be taken by Ozprintshop to safeguard all material left for processing, and its return to the customer, however, any material submitted for developing, processing, printing or other handling is submitted at the owner's risk.
2b) Subject always to the Commonwealth Trade Practices Act:
a) Any express or implied condition, statement, representation or warranty, statutory (including but not limited to the sale goods act) or otherwise, is hereby expressly excluded.
b) Any loss or damage (including but not limited to consequential loss or damage) suffered by a customer due to the negligence of Ozprintshop, its servants or agents, is expressly limited to any one or more of the following, considering that such claim is made within 10 days of receipt of goods.
- The replacement or payment of the cost of a like quantity of equivalent quality unexposed film left for processing.
- The re-supply or payment of re-supply of the relevant service to the customer.
- The payment of the cost of having the material repaired at the election of Ozprintshop.
c) There is no warranty in respect on any colour variation on the processed film or prints. As colour dyes may change in time, there is no warranty for permanency of colour in film or prints.
d) All special instructions by the customer to Ozprintshop will not be binding on Ozprintshop unless confirmed in writing in a clear and precise manner. Ozprintshop has no liability in any way whatsoever for any instructions either:
- Not in writing,
- In writing but ambiguously expressed.
2c) The customer shall indemnifyOzprintshop in respect of any loss arising as a result of any claims, demands, suits or proceedings against Ozprintshop in breach of Clause 1 or in excess of the warranty by Ozprintshop in Clause 2b-b.